In the last 10 years alone, Jonar has created thousands of customized programs tailored to specific customers' requests. Excluding any proprietary information belonging to our clients, all of these features became options to the rest of our users. Some of the features that have evolved in this way are:
ERP is not simple. Anyone claiming that it is has never tried to process a credit note on a partially returned shipment that has been held up in customs and does not contain what is on the manifest. In this business, there are masses of moving pieces and they affect almost everyone within your organization. Jonar does small group and one on one training to make sure that users can navigate the perilous waters of operations. We also create reference documentation customized specifically to your needs during implementation.
Jonar recognizes that training doesn't just happen when you launch a new system. It is needed everytime you try to do something you don't know how to do. That is why our support and maintenance plans are not limited to specific users within a company calling us, or a certain number of calls/hours.
We conduct our training on the phone, in person and using video conferencing.
When you install an ERP system you are putting a tremendous amount of trust in the company behind it. No one can promise that nothing will ever go wrong. Systems of this complexity are bound to have challenges. What you can be sure of is that Jonar never abandons a customer. We are not here to jack up service fees or make you change your processes to fit our software. We are here to make sure that your business is operating. We answer our phones personally, not automatically. Customers have access to multiple layers within the company, from our customer support, to programmers themselves when needed, managers and even the owners of the company if need be.
There may be a better business model than keeping your customers satisfied for this many years, but we think we'll stick with what works.
Jonar uses a sophisticated case tracking system that will actively keep you informed of progress on any reported issue, but also allow you to check-up on us through a web-interface. We accept service requests by phone, email and submitted through the website. We carry out the service by phone, by remote control of your computer and even in person, when needed.
