We believe in respectfully asking questions. Just because something has always been done a certain way is not a reason to keep doing it that way. We try to learn from our mistakes (we do make some) and always do better.
At the core of our values is the recognition that people are people, not users or resources. That means including empathy in our product design. It also means that we worry about how things should work so that the people who use our software don't have to.
New is not necessarily better, but new information should make us question what we previously thought to be true. That doesn't mean we should automatically discard these ideas, but we shouldn't unreasonably hold onto them either.
The rules of business are changing. For those that acknowledge that and want to be part of the change, we work for you. Change is typically pretty tough, and we want to make it easier.